Returns Policy

BROWNRICEREAL RETURN POLICY

All items sold on BrownriceReal Malaysia are allowed for return/refund, you may return your item to us within 3 calendar days. Countdown starts from the date you received the item to the post stamp date on the return parcel.

REQUIREMENTS FOR A VALID RETURN:

  • Proof of purchase (order number, tax invoice, etc)
  • Bank details in Return Form if original payment is made via eGHL, PayPal, or Credit Card
  • Include printed Return Form and BrownriceReal Tax Invoice in each return package box
  • Reason for return has to be valid and return acceptance conditions met (check out below)

Should there be any item damage due to our transportation, please contact our customer service within 24 hours for claim purposes.

FOR WHICH REASONS CAN I RETURN AN ITEM?

You may want to return your item due to any of the following reasons:

SECURITY OF YOUR PERSONAL INFORMATION

BrownriceReal ensures that all information collected will be safely and securely stored. We protect your personal information by: x: Not Required | ✓: Required

      YOUR RETURN MUST BE    
Reasons for return New Condition Sealed Condition Complete (free gifts, accessories, original packaging) Not damaged Tags & labels attached
Delivery – Wrong Product  
Quality – Damanged Product x x Product sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box / packaging only
Quality – Defective x x  
Quality – Product Condition  
Website – Incorrect Content  

NOTE: In the unlikely event that your return does not meet requirement(s). Our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed.

HOW DO I TRACK MY RETURN STATUS?

You can track return status using the tracking number provided to you by our logistics partner.

HOW LONG IS THE QUALITY EVALUATION PROCESS?

Replacement process only begins after we have completed evaluating your returned item. This quality evaluation process may take up to 2 – 3 business days.

WHERE TO RETURN?

Kindly have your returns shipped to our Returns Mailing Address:

 

Abrand Food Manufacturing Sdn Bhd
No.51, Jalan IKS Bukit Tengah, Taman IKS Bukit Tengah, 14000 Bukit Mertajam, Pulau Pinang, Malaysia

 

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